First time at our concert?
Prepare for an exciting, unique and fun afternoon! Here are some answers to frequently asked questions to help you get the most out of your VMO experience.

Matinees

Many of our concerts are matinees. Doors open at 1pm, preconcert talk in the theatre begin at 1:15pm, and all concerts start at 2pm. Latecomers will not be seated until an appropriate break in the performance.

Evenings

For evening concerts, doors open at 6:45 pm, preconcert talk in the theatre begin at 7 pm, and all concerts start at 7:30 pm unless specified. Latecomers will not be seated until an appropriate break in the performance.

Preconcert Talks

Find our more about the concert – come to the Preconcert Talk!

Informative and entertaining, our Preconcert Talks are a great introduction to the music you are about to enjoy. Given by Kemuel Wong,  Preconcert Talks take place on the day of the concert. You will learn about the history of the music and about the afternoon’s particular performance. Best of all, they are included with your ticket!

Arrive early, take a seat, and let Kemuel guide you through the afternoon’s performance.

Getting to the Theatre

• Orpheum Theatre
• Chan Centre for Performing Arts
• Jack Poole Plaza

Is there a Box Office at the venue? Can I buy tickets in person?

Yes, you are more than welcome to buy tickets in person from the Box Office at the venue. Tickets prices are the same regardless of whether you purchase your ticket online, by phone, or in person at our ticketing outlets or the venue Box Office.

I’ve ordered my tickets by phone or online. How do I pick them up?

Your ticket will be ready for you to pickup at the venue Will Call window at least 45 minutes before your concert start time. The venue Box Office is open on concert days 60 minutes prior to curtain time and remains open until 15 minutes after the concert begains.

What if I have a question at the theatre?

Ask our Volunteers! We want our patrons to enjoy every aspect of their special afternoons with the VMO. That is why we have friendly and stationed volunteers throughout the theatre to answer questions and provide assistance when needed. You will see the VMO’s volunteers and staff members wearing their VMO tags. If you need information about the concert or the theatre’s facilities, or if you require some assistance, do not hesitate to call on them.

You can also ask for assistance from any uniformed usher or ticket-taker.